Frequently Asked Questions

Yes you can! Just log into your account, navigate to your number configuration page and click on the music drop down list to choose the “on hold” music that suits your company's image. We even cover the performing rights licence payment so you don't have to!

Did you know that you can have you own audio branding playing while your customers are on hold? You can use this time, which is usually wasted, to market directly to the people who are interested in your product! Our in-house recording artists can record your very own custom message, we can add your choice of music in the background and create a full audio branding experience. If you would like some further information, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

Yes, you have different ways of doing this, you can record them through the free Admin app for Android and iOS, Alternatively, our in-house recording team can customise all of your prompts for a reasonable price starting from £15 or your recordings can be sent to our professional voice over artists for just £180. Listen to our professional in house voice artists.

Yes! You can route your queue number to any UK mobile phone number. You can either choose to set up a divert to mobile package when you choose your number, or you can use the credit on your account to cover this. If you are diverting from one of our 084 numbers, this is charged at 10p per minute to mobiles. Alternatively, you can take advantage of our unlimited mobile redirect subscription for £10.49 a month. This allows you to divert as many calls as you like from an 084 number to a mobile. If you are diverting calls from an 01 number, 02 number, 03 number of an 0800 number to a mobile, you will either need to have a package set up to divert to mobiles. Or alternatively you can use call credit to cover this, calls would be charged at 6p per minute. We have a multitude of options for accepting calls on mobile phones, so give our SwitchboardFREE team a call on 02031891213 for some advice.

Having a number which stands out can be the difference between someone remembering your number and calling you or calling another company. We have three categories of numbers: Business, these are our standard numbers, not classed as overly memorable, but still good numbers. Professional, these are more memorable and are charged at £5.00 extra a month. Gold, these are our premium numbers which are unforgettable. Our golden numbers look and sounds fantastic when read or spoken. These are charged at an extra £10.00 a month.

We are able to supply a limited quantity of ‘GOLD’ numbers for both our geographical numbers and 084 numbers. To check what we currently have available log in or create an account.

Yes you can!

We have created a how to guide for the most popular CRMs and reporting systems. By using webhooks, we give you the ability to posses full control over your reporting systems. 

Please follow the below link for more information.

https://www.switchboardfree.co.uk/web-hooks

If you have any questions, please don't hesitate to contact our customer service team on 02031891213.

You certainly can! SwitchboardFREE has launched its outbound calling platform. You can activate the outbound subscription on your account by calling the customer service team on 02031891213. You will then be given a log in for our outbound calling app. Alternatively you can use one of our VoIP handsets or or very own softphone-https://www.switchboardfree.co.uk/softphone . Through your account settings you can then choose which number you would like to display when calling out. 0203 189 1213 (Mon-Fri, 8:30am - 6:00pm)

This is dependent on the foreign telephone company that your caller is calling from. In the vast majority of cases calls from abroad will be passed through to your number without issue however if you are expecting a high volume international calls to your number we would recommend that you use and 01, 0203 or 0207 number as these are much more likely to be dialable from foreign telephone providers. If you work closely with someone based in a different country or you work outside the UK a lot, then you should consider activating the outbound subscription on your account. This will allow you accept calls and make calls using an app on your phone. The app works by using VoIP technology and you will not be charged international call rates making calls to the UK from abroad. If you would like some further information, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

There are no restrictions on the quantity of numbers you have on your account. You can add numbers one at a time as your business needs change and grow. Alternatively, we offer multi number pack options which allows you to have either 5, 10 or 20 geographical numbers (01/02 numbers) with a pool of minutes spread between them. Multi number packs are a highly effective tool for marketing. By using different geographical area codes, you can see which areas will be more lucrative for you to target. Multi number packs are also useful if you work in a few different areas. Research shows that individuals are more likely to call a company in their area, than one further away. Expand your radius by having a different number for each area.

If a customer hangs up before you have a chance to answer their call we will email you their phone number, providing it is not withheld. This is a very valuable tool for your company. Imagine the last time you were in a call queue and hung up in frustration. What if a few seconds later that company called you back and apologised for missing your call?! Turn a potentially negative customer experience into a positive one!

This is one of the most beneficial features a small business could want out of a telephone system.

VoIP stands for “voice over internet protocol”. In its most simple form a VoIP call is one held over the internet as opposed to a traditional landline or mobile. VoIP calls work by taking your analogue voice signals and converting them into a digital signal which is sent as data over your internet line. SwitchboardFREE can now provide an inbound and outbound VoIP call service. Calls can be made and taken through three main methods: Our specialist VoIP handsets, which plug directly into your router, our dedicated SwitchboardFREE mobile phone app and our very own PC Softphone which can be downloaded on both iPhone + Android mobiles plus MAC and Windows devices. If you would like some further information, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

One of the best features for small businesses is our system's ability to queue callers if your line is engaged or is not answered immediately.

We welcome the caller and inform them we are trying to connect them. The caller is put on hold, listening to the ‘on hold’ music you have selected, until we can connect them to you. Your customer will never hear the engaged tone and you will be equipped to answer more calls. In addition to this, we have a feature you can add to your account called “Audio branding”, this give you the opportunity to get a specific message to your customers or clients while they are on hold. If you would like some further information, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

Our development team find answer phones a pain! We forget to check them, they can fill up overnight and worst of all you have to listen to the message three times before you have a chance to note it down!

We have simplified all of this! If we are unable to connect your caller because your line is either busy or not answered, we will offer the caller the opportunity to leave you a voicemail. We will then send the voice message to you via email, as an attachment along with the transcription. Voicemails are also available to listen to via the SwitchboardFREE Admin app.  Once you have the message you can listen to it with any player, e.g. Windows Media Player. Alternatively, you can store it or forward it as you would a normal email. This is a great use of email and is simple to use.

Alternatively why not switch on your live call answering button. A dedicated team of receptionists can then answer your calls and email the details over to you. This frees up even more time for you. If you would like some further information, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

Many UK businesses use a SwitchboardFREE number. Using a virtual telephone number from SwitchboardFREE gives you many smart tools which allow you to manage your calls in a number of different ways. These range from simple things like open and close times to more complex call diversion methods. Gone are the days of a simple call transfer, you can tailor your customers journey to match your business. Also, if your business relocates their office, they can keep the same number without the expense of re-printing stationery or re-designing websites. We ensure that you will Never Miss A Call Again! If you would like some further information, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

My team work in different locations, how can I balance calls between them?

You can give out one single number for your team and have it connect in rotation to ten separate redirects. This is a great feature if you have sales people that work from home and you need to distribute the calls evenly between them. You can even log on to see the number of calls they have taken! Calls can be distributed in a sequential or load-balancing pattern. This lets you decide if you want calls to ring in order of first to last, or if you would like each redirect to receive the same number of calls. Another fantastic feature you can use is “ring groups”. Ring groups allow you to set 10 numbers into a group. When this group is dialled all members of the group will ring at the same time. For more information on ring groups or call distribution, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

We don’t have any long term contracts, you can cancel at any time by giving just 90 days notice from your bill date. We know you will love our products, so we do not need to tie you into anything long term like many of our competitors. Please note for an account to be cancelled we will need to confirm a security question with you and all outstanding balances must be cleared. To cancel your account please don't hesitate to call our support team on 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

You certainly can download invoices from your account, just follow these steps:

1. Log into your SwitchboardFREE account with your email address and password.
2. Click on the profile button at the top of the screen.
3. Click the billing button.
4. Scroll down to invoices.
5. Click download.

This will show every invoice for any payments taken on your account.

No, it doesn't it matter if your callers are calling from landline or mobile, the packages purely depend on where you are redirecting the calls. Unlike our competitors we do not have call origination charges.

0844 and 0843 business numbers are classed as "low call rate" numbers. Calling a 0844 or 0843 phone number costs 7p per minute. This is called a service charge, which enables us to offer telephone numbers for free to you.

Your caller's phone company may also charge an additional "access charge" to connect the call, which your customer should be made aware of.

Did you know that we have a wide variety of 03 numbers and can nearly always match your 084 number to an 03 number? 03 numbers can cost as little as £5.00 per month while costing your customer nothing to call. They make the ideal customer service number.

Just call our support team on 0203 189 1213 (Mon-Fri, 8:30am-5:30pm) and they can discuss the best package for yourself and the business, they add the additional minutes straight away.

Don’t worry we can still redirect your calls for you. You will simply be charged 3p per minute for calls being diverted to a landline and 6p per minute for calls being diverted to a mobile. These charges will accrue as a “negative credit” on your account. At the end of the month any negative credit will be taken on top of your monthly invoice. You can also choose to manually add credit onto your account through your admin dashboard. Another method to cover any negative credit which may accumulate on your account is to activate the “auto top-up feature”. This will mean when you account reaches £2.50 , or below of credit we will top the account up with a payment of credit from an existing card on the account. This saves you having to think about it.

Call credit is a reserve amount of money on your account which can be used for a number of things such as Sending missed call SMS texts, redirecting calls from your 084 number to a mobile, or as a backup if you use up all of your minutes. If you choose to switch on live call answering this will also be deducted per call from your credit. Outbound calls to 084 or an international number will also come out of your credit. Call credit cannot be used against your monthly rentals. You can enable an auto top-up on your account, which when your call credit dips, can automatically add an amount for you.

If you are diverting from one of our 084 numbers to a mobile, this is charged at 10p per minute. Alternatively, you can take advantage of our unlimited mobile redirect subscription for £10.49 a month. This allows you to divert as many calls as you like from an 084 number to a mobile. Diverting from 084 numbers to landlines is free. 084 telephone numbers generate a small revenue when called. This enables us to offer a professional fully network-supported and feature-rich cloud based call management system at no cost to you. There are no catches, no fees and no contracts. Our 084 numbers, as well as all other SwitchboardFREE numbers, are completely free from any setup and connection fees so you can get started right away and get a professional company image instantly.

With over 74,000 businesses users in the UK already registered with SwitchboardFREE, you're in good company and can be confident that no other call management service will offer you better value for money.

Read customer testimonials and reviews

For a tailored quote, please don't hesitate to speak to us by calling 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5;30pm.

Your cost will be determined by a few factors:

• Which number type would you like? (01,02,03,0800,084)
• Would you like to answer on a landline, mobile or VoIP phone?
• How many inbound minutes are you predicting you will use?
• Would you like to make outbound calls to your customers?
• Would you like to activate any of our optional subscriptions?

Your service will never be restricted. All SwitchboardFREE accounts, including free 084 numbers and all other number types, come with your online switchboard included as standard completely free, plus the full suite of call handling features. Optional upgrades are available directly from your online dashboard. Log in to your account to see all available upgrades.

We are unable to guarantee that the porting process will be complete by a specific date. The entire process usually takes between 10-20 days, if you need your number ported by a specific date we suggest that your instruct us to begin the porting process well in advance.

We'll start billing you as soon as we are able to schedule your port date, this is usually scheduled approximately 7 days prior to the completion of the porting process. Once the porting process has been completed SwitchboardFREE will bill you monthly, on the date your number moves to SwitchboardFREE each month.

Additionally we do not charge for our porting services. Please bear in mind that during your porting process your current provider may charge you for their services.

SwitchboardFREE are able to port your existing numbers for free. We have porting agreements in place with BT, Cable & Wireless, Vodafone, Verizon and Colt.

If you aren't a direct customer of one of these companies you can still attempt a number port as your current provider may well be using one of these companies as their own providers.

To enable us to port your number we'll need some specific information from the authorised user or owner of the number. Call our support team on 0203 189 1213 today to begin your porting process. Our offices are open Mon-Fri, 8:30am - 5:30pm.

Transferring your number to SwitchboardFREE usually takes between 10-14 working days due to the coordination between SwitchboardFREE and your current provider.

However, if a porting request is rejected this can delay the process by an additional 2 to 4 weeks.

Yes, you can help to ensure the porting process goes smoothly by providing us with all the information we need and ensuring the information is correct and accurate on our authorisation form. SwitchboardFREE also recommends that you continue your service with your current provider for 7 days past the scheduled port date in the rare situation that the port is delayed.

We will ensure that the number is available on your account at least 24 hours prior to the port taking place so that you can login and confirm that it is all setup as you require (e.g. calls are being redirected to the correct landline numbers etc.)

When a number is released from it's current provider it means the number is now ready for SwitchboardFREE to port. This doesn't mean that the porting process has finished though, as soon as a number has been released SwitchboardFREE has to work to reconfigure the number for our network routing.

The porting process is an industry standard process outlined and regulated by Ofcom, these regulations ensure that your number will not lose coverage during the porting process. It is important to know that SwitchboardFREE cannot begin the process of reconfiguration until your number has been released.

Porting your number is a straight forward industry defined process with most of it taken care of by SwitchboardFREE on your behalf.

For detailed information on the porting process go to the porting process page.

Number porting is the process of transferring an existing telephone number from one company to another. In this case you'd be moving your number over to SwitchboardFREE so you can use all of our great features without losing your number.

All that is required is some documentation to prove ownership of the telephone number & we take care of everything from that point. Get more information or contact us on 0203 189 1213 to port your number to us.

There are some common reasons why requests are rejected, these rejections can be resolved in nearly all cases though. The easiest way to ensure that a request doesn't get rejected is to provide the exact information that your current provider has on file, to make sure you get this correct you can always obtain a Customer Service Record (CSR) by contacting your current provider before requesting your port.

Unsatisfactory relationship

Usually this means that you have an unpaid bill or that your current provider charges a fee to port away numbers. These can be resolved by contacting your provider and paying your outstanding bill and/or porting fee.

A data mismatch

A mismatch of data means that the information you supplied on your authorisation form doesn't match the information that your current provider holds for you. In this case you should contact your provider and request a copy of their Customer Services Record (CSR) to find how your telephone records appear in their system.

Inactive number

The telephone number you're trying to port is inactive with the current supplier, if this is the case you must contact your provider to have the number reinstated.

Unauthorised signature

The person who has signed the authorisation form is not the person authorised to make changes on the account with the telephone numbers provider. This can be resolved by contacting your supplier and update the authorised person.

Incorrect account number

Your account number is either incorrect or missing from the authorisation form. You can resolve this by double checking the account number provided or contacting your provider to find out what account number they have on file for you.

Unlocking Google voice

If you'd like to port a Google voice number then you have to unlock it first.

Incorrect billing telephone

The billing telephone number is typically used as a master number by providers, this is used to identify an account. You can resolve this by contacting your provider to find out what number they have on file.

Unportable number

Unfortunately not all number are portable. If you come accross this rejection then it may be time to consider purchasing a SwitchboardFREE number. You could also setup call forwarding from your existing number to your SwitchboardFREE number.

 Yes you can, once the call has ended, answered or unanswered, you will be able to add notes    

No, calls to 999 are not available through the SwitchboardFREE service.

Yes, there are no restrictions on where a handset has to be located. As long as there is a good reliable internet connection. Our handsets work by being plugged into either an Ethernet port or a router. If your work space is not next to an internet port, why not consider one of our wireless handsets?

Yes, the SwitchboardFREE Team is able to provide the details necessary for you to use your existing handsets, however we are unable to provide any support or assistance in setting up any other handsets that aren’t provided by us. Please note any handset you are using must be a VoIP handset, standard handsets which run on a phone line will not work.

Yes and no, you are able to factory reset your phones and then re-configure it yourself to connect with a new provider. You can’t however use the phone to connect to both SwitchboardFREE and a new provider at the same time. The reason for this is that the phones are set to auto-configure themselves with SwitchboardFREE which would result in any settings changed on the phone to be over-written periodically.

You can change your CLI (number displayed) as many times as you need through the SwitchboardFREE website (not the app yet). To change your CLI you need to:

1.) Log into your SwitchboardFREE account on our website.

2.) Click the blue settings button on the right hand side of your screen

3.) Scroll to your users and click the orange pencil symbol for the user you would like to change the CLI on.

4.) Select your chosen CLI from the drop-down menu

5.) Click save changes

If you need any further assistance, please call our support team on 02031891213.

Outbound call recording is free to have, the only thing you pay for is the storage of the minutes which is 1p per minute per month. You can choose to turn you call recording off and on for your users through the dashboard. To do this:

1.) Log into your SwitchboardFREE account on our website

2.) Click the blue settings button on the right-hand side of your screen

3.) Tick or untick the call recording box on the user you are editing

For more information on call recording please call our support team on 02031891213.

If you are using a desk phone then during the call press the left most button below the screen on the phone, press again to take the caller off hold.

If you are using the app you can mute the call by pressing the "mute" button available in the center of your phone screen while a call is in progress.

Calls can be transferred between any of your users and can be done using both deskphones and the SBF phone app.

To transfer a call simply dial #7 followed by the extension number of the user you wish to send the call to (e.g. #7 140 to transfer to extension 140). As soon as the call is answered by the other user the call will be transferred and you can hangup the phone.

If the other user does not answer the call then you will be re-connected with the original caller to either continue your conversation or re-attempt the call transfer

 In order to use this feature, you will need to login to your online portal, click on the My calls tab and select ‘Outbound dialling’, you will then see how the file you wish to upload needs to be formatted, there is a sample CSV file to download so you can simply paste your list, once you have the CSV file, simply click Import list and choose your chosen saved file. This will then upload to your users SBF Phone apps ready for them to start dialling. 

 You may need to contact the account holder in order for them to upload a new list, if you are the account holder please contact our customer service team on 0203 189 1213 

VoIP

Stands for Voice over Internet Protocol, a general term for holding a voice phone call over the internet.

SIP

Stands for Session Initiation Protocol, a specific (and most popular) type of VoIP. The distinction between VoIP and SIP is often overlook with both terms being used interchangeably.

Cloud

Term used to refer to the internet.

PBX

Stands for Private Branch Exchange, basically a phone system.

Cloud PBX

Phone system hosted on the internet (instead of having any equipment on customer premises).

Channel

A channel is the equivalent to an old fashioned telephone line. 1 channel = 1 phone call at a time.

Trunk

A group of channels

DDI

Stands for Direct Dialing In and is basically an inbound phone number (e.g. the DDI for customer support is 02031891213).

CLI

Stands for Caller Line Identification, the number which appears on the phone of the person that we call.

This is an indication of your app's connection to the SwitchboardFREE platform. red = no connection, yellow = attempting to connect, green = connected.

If you experience a persistant red or yellow dot this is usually due to a poor data connection and as such we would recommend switching between mobile data & wi-fi to resolve any such issue. Unless this indicator is showing green you will not be able to make or receive any phone calls via the app.

 They go back into the dialler list to be dialled again. 

SIP stands for Session Initiation Protocol, a specific (and most popular) type of VoIP. The distinction between VoIP and SIP is often overlook with both terms being used interchangeably.

The outbound dialler is a new feature which has been created for micro call centres, remote workers and teams of people where their primary role is to dial out to customers. 

The SwitchboardFREE app can only be downloaded on Android and iPhones. It is also not available to download on any iPhones with iOS older than 16.1 or Android phones with an OS older than 8.0. You may also struggle to download the app while in certain countries, for more info call our SwitchboardFREE support team on 02031891213.

This message means that the phone is physically connected to the network, but our platform is unable to get settings from your network. There are two main reasons this error message displays:

1.) The wall socket being used is connected to a different network provider than your internet e.g. you have a BT wall socket you are using, but your internet provider is Virgin Media. You can fix this by plugging into your router as opposed to a wall socket.

2.) Your network does not have an active DHCP server. A DHCP server automatically assigns IP addresses and default gateways to devices. You would need to contact your network provider to see if they can assist this.

This message means that there is no physical connection to the network. There are three common reasons this could be:

1.) The cable between the phone and the wall socket/router is not connected properly.

2.) The cables for power and internet are crossed over and need to be swapped.

3.) The wall socket is not working. This can be tested by connection a known device which works to the socket/router to see if it still operates correctly.

This message means there is a physical connection to the network, but the handset is unable to connect to the SwitchboardFREE platform. The most common reason for this is a firewall blocking the phone from connecting to our network. If you are using a shared or rented office, you will need to contact your allocated tech or IT team who can amend the firewall. If you are working from home, you will need to contact your internet/router provider to help with the firewall.

These are called ghost calls and are caused by people scanning for prompts. They are not dangerous and doesn't pose any risk to security, however they are annoying! If you give our support team a call on 02031891213 we can talk you through how to stop them.

This is an error message specific to wireless handsets and requires them to be reprovisioned. If you call the support team on 02031891213, we can reprovision your handset in a matter of minutes. You can then unplug and replug your phone in which will apply the settings and remove the error message.

This can be for a number of reasons including but not limited to:

1.) Restrictions on your account

2.) Handset needs reprovisioning

3.) Handset is not properly connected via the ethernet cable

If you are still experiencing issues with an engaged tone, please call the support team on 02031891213.

SwitchboardFREE will never knowingly take payments for good or services, which have not been previously agreed upon.

The most common cause of an unexpected charge is an auto top up. When signing up for a SwitchboardFREE account, you are given the option to have an auto top up on your account. This means when you balance goes below £2.50 it automatically adds £20.00 + VAT of credit to your account. All accounts start off with £1.00 credit, as this is below the £2.50 threshold, your account will automatically top up. This credit will remain unless used up.

If you are still concerned about an amount which has been deducted from your account, please call our support team on 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5;30pm.

When you sign up for a SwitchboardFREE account, you are given full access to a dashboard which allows you to monitor and make changes to your account. To update payment details:

1. Log into your SwitchboardFREE account
2. Click profile at the top of your screen
3. Click the billing tab
4. Scroll down to payment details and click add payment details
5. Select your card type
6. Scroll past the log in section and put card details in
7. Click make payment (This will not make a payment, but will save this card to your account)

If you are still having trouble adding your new card, please contact the support team on 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

SwitchboardFREE has a couple of different applications you can use to block and prioritise your calls. The contact book subscription allows you to block specific numbers from calling you and also allows you to mark callers as VIP and lets them skip any call queues you have. These can be added through your dashboard or call our support team on 02031891213 to get this added to your account.

With the SwitchboardFREE dashboard you can analyse all of your calls and download data from your account. To access your call stats you need to:

1.) Log into your account

2.) Click stats

3.) Select your date range, select your number, select your target data (e.g. list all inbound calls)

4.) Click run

5.) You can then download this as a CSV excel file

If you would like more personalised prompts on your account you can either record these through our SwitchboardFREE app for free, alternatively we can record them for you here and upload them for a small charge. If you already have recorded prompt files you would like on your account, send them through to support@switchboardfree.co.uk and we can get these uploaded for you for a small fee.

With your SwitchboardFREE numbers, you have the option to set up to five redirects. You can also decide if they ring in order (sequential) or if they ring evenly (load bearing). You can also set up a ring group for each redirect option. A ring group lets you call up to 10 people at the same time. To change your redirects, you need to:

1.) Log into your account

2.) Click on the number you wish to make changes to (if you have more than one)

3.) Scroll down to the redirect numbers section

4.) Click the blue add button and type in your chosen redirect (no spaces, all numbers must start with 01, 02, or 07, no virtual numbers)

5.) You can also change your ring method by ticking the redirect method button.

You can view your total amount of allocated minutes and also check how many you have left for the month through your dashboard. This can be done by:

1.) Logging into your account

2.) Clicking profile

3.) Clicking Subscriptions and Numbers

4.) Looking at the inclusive minutes

5.) If you have a multi number pack, click the allowance button to view your total minutes used and left.

There are a couple of reasons your number will go straight through to an out of hours message:

1. You are calling outside your set opening hours. This can be changed by logging into your account, clicking on your number settings and manually changing the opening and close times. Note that times are inputted in a 24-hour format.
2. Your lines are closed on the account. There is a quick close option on your dashboard, which allows you quickly open and close your phone line. Check that this has not been accidentally closed.
3. The number you have entered is not the right format. Check that your redirects have no spaces and start with either 01, 02 or 07. Remember redirect numbers cannot be virtual numbers.

If you are still having trouble with calls going straight through to your out of hours, please contact the support team on 0203 189 1213. Our offices are open Mon-Fri, 8:30am - 5:30pm.

If you have added a subscription in error, please do contact our SwitchboardFREE support team on 02031891213

We have a very simple function where you can close your phone lines with a click of a button on your main homepage, just click the quick close button next to your number and this will divert all calls to your out of hours message. You will still receive your missed call emails and voicemails through.

We have no plans to create an Apple CarPlay app however the existing app is fully compatible with hand-free Bluetooth for in-car hands free use.

The most common reason this happens is your caller is hanging up before your phone gets a chance to ring. If the caller hangs up before 8 seconds it is likely you will receive a missed call email, but your phone will not ring. To check this, you can access your call stats through your dashboard and check your call lengths for that day. Your missed call email will also state the length of the call.

If you are still confused by your missed call alerts, please call the support team on 02031891213.

This is usually caused by your ring duration being too long on your redirect number. This results in your own personal voicemail on your mobile phone kicking in and will be treated like an answered call by our system. To combat this, reduce your ring time down until you no longer hear your own personal voicemail. Alternatively, if you turn your call screening on, not only will it allow you to determine if it is a business call, it will also override your personal voicemail.