Features of SwitchboardFREE
Our system has many useful features that will benefit your business. With over 32,000 businesses and homeworkers
already registered with us you can be confident that we will deliver to you a robust and professional service.
Whether you want to create a more professional image, have a national presence, manage your incoming calls more
effectively, track your inbound response from your adverts and marketing campaigns or install disaster recovery
for your phone lines, we have the answer!
Close your lines at anytime
When callers phone outside your normal opening hours, the call is recorded and sent via a missed
call alert to your email, ensuring you never miss an opportunity.
You can also set the system to offer an out-of-hours voicemail if you wish. This feature is also
great if you're a home worker and don't want people calling you in the evening!
Redirect Calls to your Mobile
Divert your calls to one or more mobile phone numbers - just give your customers a single number.
Use your mobile as a second inbound line at busy times!
Choose from a per
minute billing option for mobile redirects or for a single low monthly figure enjoy
unlimited mobile redirects.
Note: redirects to landlines are Free.
iPhone & iPad apps Available Now
Get missed call alerts, listen to voicemails, redirect your numbers,
amend your SwitchboardFREE number settings, record custom prompts and
much more all while being on the move.
Simply go to the app store and search for SBF2012 to get your free app
today or click here for more information.
Instantly Re-Route your Calls
You can instantly re-route the calls made to your SwitchboardFREE number to up to five
different UK landline and mobile numbers.
These can be changed as often as you like via your online web control panel or just
as easily via the new iPhone and iPad apps that are available now.
Queue your inbound calls
If you have limited lines into your office, we will queue the callers and put them through to you as
soon as a line becomes free. In effect, this increases the number of lines available to you.
This will be especially useful to you at busy times of the day or should you have a particularly busy
inbound campaign. Your customer will never hear the engaged tone and you'll never miss a call again!
2 x free 084 numbers
Benefit from two free numbers which you can choose from a range of over 200,
0844 or 0843 numbers.
You will never have to change your telephone number again, no matter what part
of the UK your business might move to.
Get a BIG company feel with BIG company features for FREE whilst giving your
customer a number which has a low call cost!
Auto Attendant
(e.g. “Press 1 for sales, press 2 for support”) With between 1 to 9 options available,
it enables you to better manage your calls and make sure that your callers are routed to the most
appropriate person or department.
Ideal for growing companies or if you have a workforce split in different geographic locations. Your staff can
even work from home, but your callers will never know!
Call whisper
Your numbers can be configured for different purposes, e.g. sales, admin, support etc. When you answer the call you will
hear a short message identifying the call; e.g. “You have a sales call”.
You can then personalise your greeting for each caller.
Whether you operate multiple companies from a single office or need to
identify between personal and business calls, this function
will become invaluable to you!
Customisable Prompts
The system allows you to quickly record messages to play to your customers when they call.
These messages can be used as a customer introduction or an out-of-hours message that reflects your opening
times and / or emergency contact number.
Alternatively you can choose from dozens of pre-recorded greetings that we supply.
Music on hold
While your callers are waiting to be connected they are played ‘On-hold’ music.
You can choose the genre of music your customers hear from over 19 different categories
that are currently available.
We add to this music all the time to keep it up to date with the latest hits and a wide
selection of the all-time greats.
Missed Call Alerts
Once a customer calls your number, we record the inbound CLI (the caller's phone number)
when available. Should a customer hang up when they are on hold we will immediately send
their phone number to your email address so you can call them back.
You will never again miss an opportunity because some couldn't get through to you.
Voicemail/Answer phone
The voicemail service can be configured so that the option to leave a voicemail is given to your
caller either from the beginning of the call or after a pre-defined number of seconds of being on
hold.
Voicemails are instantly emailed to you and also made available via your account control panel.
They are also made available on the iPhone and iPad apps.
Campaign reporting
Conduct more detailed and comprehensive analysis of your inbound call activity using the powerful
suite of campaign reporting tools.
How do call lengths compare from campaign to campaign? Could more information be provided in
pre-sale copy to cover frequently asked questions?
Answers to these qustions and many more can be easily found.
Create unique caller lists
Create an instant database of all unique callers.
This could be useful if you have targeted your existing database and wish to identify
the percentage of responders.
Even if a caller has called you multiple times, this report will
output each caller only once. This is useful should you wish to return missed
calls without the danger of calling back more than once.
Clever missed call lists
By selecting from one of two pre-defined reports you can either view a list of all missed calls,
based on whatever date range you select; or you can create a unique callers report.
This is the perfect way of ensuring that you respond to any calls that you may have missed.
Thanks to the unique caller list you can ensure that you don't accidentally respond to the same
person more than once.
Identify busy periods
Use the reports on your SwitchboardFREE numbers to identify peak times of demand.
Using this information you can identify when you are busiest and shift human resources to
ensure your customers calls are dealt with efficiently and in a timely manner.
You could also identify where your money is being wasted by manning phones that won't ring.
Change configuration instantly at any time
All settings can be amended live without any delay.
Receiving more voicemails than you can handle? Turn voicemails off temporarily.
Unhappy with keeping callers on hold for excessive lengths of time? Offer callers the option to leave
a voicemail from the outset of their call.
Your configuration can be changed as frequently as you like.
Update announcements to reflect campaigns
Record your own call introductions to advise your callers of any important announcements.
For example, you might be unable to take further bookings in the short-term due to unprecedented
demand?
Simply record your own custom call introduction to let your callers know about the availability issue and ask
that they call back at a later date in order to avoid long hold-times.
The ideal service for disaster recovery
Has one of your offices suffered a power cut?
Instantly change the destination number of inbound calls to a different location or ‘Quick Close’ the
lines and have a custom out-of-hours message played to your callers.
You can even have calls diverted to your employee's home or mobile telephone numbers temporarily so that you
never miss any of your calls.
Google analytics integration
Utilise Google's free and powerful Analytics package to analyse your SwitchboardFREE call statistics and gather
geographic data on your callers.
This will empower you to make informed decisions that will help you with design, promotion & media.
For the first time be you will be able to analyse your call and web traffic in one place effectivley and best of
all... for free!
